Disservice Center
by D. Aarsone on Jul.22, 2007, under Personal, Rant
Lacking any real economy, Missoula’s primary vocational opportunities lie in customer service. Myself, my friends, hell most of the town work in some line of customer service be it waiting tables, selling shoes or changing tires. But despite the fact that this whole town is in the service industry most of them are very bad at it, and it’s become apparent to me that they are getting worse.
In the last 3 weeks Missoula has done just about everything in it’s power to not impress me. Everything I have tried to do, ordinary tasks, have all become burdensome ordeals that take unreasonable amounts of effort to resolve. First there was the car. Hellgate Conoco fixed it, but then there was the dent. Instead of being helpful or cooperative the man I spoke with accused me and my girlfriend of making the dent. After a week without hearing back I called to see if my car was ready. The same guy proceeded to accuse me again, said he wasn’t going to charge me (as if he should), and then told me he called (he didn’t). Arguing, let alone picking fights with your customer never scores you any points.
Then I’ve got this ordeal with Albertsons, my bank, and my utilities. Long story short: Albertsons fucked up and ran my utility checks twice. My bank said I should cancel the electronic checks (I wanted to cancel the regular). Then the utilities didn’t receive the checks (according to them) but the money is gone. So now I have to trace the checks, and the bank, although they have sent me copies of the checks, is not very helpful in finding where the fuck my money is.
I know these are not glorious lines of work and that the pay is equally unimpressive but they’re still jobs, your jobs. If I need a pack of smokes and it’s your job to sell them to me don’t treat me like I’m an asshole. You don’t have to smile, you don’t have to say “Have a nice day” just provide the service I need without the bullshit. We all get those scammers, we all have our unwanted customers and troublesome people to deal with; do your fucking job and be grateful for decent (if not good) customers.